Marketing Flow Chart

All In-Bound Calls will come from no sale HGV calls engagements and Non-Traveling HGV Packages. They will be 3rd party transferred to one of our 3 call center locations. 

We Currently are tracking 1 Booking per every 2 calls. We expect this to be far lower because they already said "no" to the HGV offering. Our goal % at the outset will be 30%

We have perfected a series of post booking videos, pre-tour texts, emails and videos, text reminders, and more to ensure the customer is ready to use Zoom and situated for a productive Zoom call.

Call Center Preparation and training is central to this process. "Look alike" Zoom participants, "camera ready" participants, and "ready to listen" participation are the hallmarks of our marketing efforts. 

80 Sales People, 20 Managers, 10 Verification and post-sale team members. We have a waiting list of sales people on-deck once we are both ready to launch.

11,500 Calls per Week * .30 Close = 3,450 bookings. 

3450 * .30 Show Rate = 1,050 Shows

1,050 * 33% Net Close = 367 Sales

367 * $5,900 ASP = $2,165,300 Sales Per Week

$112,600,000+ in Annual Sales

367 Sales * 50 Weeks            18,350 Members Per Year

18,350 * 80 Percent Renewal = 14,680 * $249 = $3,655,000 per Year in Rewewals

18,350 New Owners - all will receive a Return Visit to HGV. 

Approx 35% to Utilize a 3 or 4 Night offer to return. 

18,350 * 35% = 6422+ Tours 

4,000 VPG = $25,600,000 HGVC Annual Sales Revenue

We have more than 20 Team Admin Team Members who are dedicated and trained in handling "Zoom tours." There are few scenarios we have not seen and developed protocols for. We are ready for whatever scale Hilton can bring to bear.